FAQ's
Got questions? Hopefully we can answer them below! If you already have a ServAce account, the Help tab in your app is the best place to find answers.
Got questions? Hopefully we can answer them below! If you already have a ServAce account, the Help tab in your app is the best place to find answers.
We work with businesses, training providers, educational institutions, and organisations that run residential or online training programmes, events, or conference-based activities. In short, we can improve the organisational experience for anyone managing block accommodation bookings.
Our clients span multiple sectors across the UK — including many well-known businesses you may recognise. They've chosen to harness the benefits of our solutions for themselves and their learners. Several have shared testimonials, which you can find on this website.
Our technology is intuitive and designed to bring everything into one place. While it's built to minimise the need for support, our expert team is always available to assist you when needed — because we believe the people behind the tech are just as important as the platform itself.
During office hours, our in-house team is available to support you directly. Outside of those hours, our main phone number (0344 822 3227) is covered by a dedicated out-of-hours support team. You can also access our online Hubs 24/7, and raise issues anytime via the Apprentice app.
The Apprenticeships Hub includes full audit trails, document storage, and reporting tools designed to support compliance — including with Ofsted and other audit frameworks.
Yes — the Hub works alongside a dedicated mobile app that allows learners to access training dates, joining instructions, accommodation and travel details, and submit issue logs and feedback.
We negotiate on your behalf with hotels and venues to secure competitive rates — often including added value such as complimentary services. Thanks to our strong relationships and high volume of repeat block bookings, we're able to offer economies of scale and consistently favourable terms.
The difference between our Apprenticeship Hub and Academy Hub products will be explained in detail during our demonstration or consultation process.
Absolutely. The Hub can be customised with your organisation's logos, colours, and branding — ensuring a seamless experience from internal communications through to hotel selection and confirmation.
Yes — we'll tailor your hub to align with your company's travel policy, including budget limits and preferred suppliers. This ensures compliance and cost control across all bookings.
While our core service focuses on accommodation, we can also manage travel logistics in conjunction with your training or event requirements.
We recommend starting with a free demo (bookable via this website). If you decide to move forward, we'll develop an onboarding plan tailored to your needs and timelines — including access, administrator and user training, and introductions to your dedicated support team. Onboarding can be delivered online or in person, whichever suits you best.
You don't pay anything for our service - we're supported by commissions from our partners, so you get full access to our support without any added expense.
We process and store data in accordance with UK GDPR and the Data Protection Act. Our privacy policy outlines what data we collect, how we use it, and your rights. We also implement appropriate security measures to protect against unauthorised access or misuse.